If you’re a Sku Grid user, reporting problems is a necessary part of the process. But it can also be frustrating and time-consuming, not to mention unproductive if not done correctly. That’s why we created this tutorial video, to show you the exact steps to take when reporting item or marketplace synchronization issues. By following these steps, you’ll not only get a faster response time but also save yourself valuable time and energy.
Before you report any problems, it’s important to verify that it’s actually a problem and not just a case of faulty data. Our tutorial video will walk you through the many things you need to verify before reporting a problem.
Once you’ve verified that there is indeed a problem, click on the ‘Report’ link in the Actions column and choose the appropriate option based on the type of problem you’re encountering – supplier or marketplace synchronization issue. The more detailed your problem description is, the faster Sku Grid support will be able to assist you.
By reporting problems to support the right way, you’ll not only help yourself but also the Sku Grid team. You’ll be providing them with the information they need to identify and fix problems faster. So, if you’re a Sku Grid user and have been struggling with reporting, don’t hesitate to watch our tutorial video now!
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