eBay, the global online marketplace, is a complex platform with a multitude of policies and rules designed to protect both buyers and sellers. When these rules are breached, eBay sends out error or suspension codes to users. Understanding what these codes mean can be challenging, so this article is here to help. We will decipher some common eBay codes, explaining what they mean, why you might have received them, and what you can do to resolve the situation.
Please note that the specifics of these codes can change over time and vary based on individual account circumstances, and the information here is accurate up until September 2021. Always reach out to eBay customer service for the most current and personalized advice.
MC999
This is a general error code that eBay uses when there is a suspected security issue or policy violation. This code is often a result of account compromise, suspected fraud, or unconfirmed account status. If you get an MC999 error, it’s vital to verify your personal information, provide proof of inventory (if asked), or demonstrate the legitimacy of your listings.
MC113
MC113 indicates that your eBay account has been suspended due to security concerns, potentially due to signs of unauthorized access or activity. It’s crucial to contact eBay directly to understand the specific reason behind the suspension and the steps required to reinstate your account. Be prepared to verify your identity or take necessary actions to secure your account.
MC011
The MC011 code is a restriction or suspension notification sent when eBay needs more information to verify your account. Reasons can include suspect listing practices, significant changes in selling activities, or issues related to seller performance. To resolve this, provide the requested documents or information to eBay as promptly as possible.
MC197
MC197 is associated with issues related to non-payment of eBay fees. eBay could suspend your selling privileges if you have outstanding seller fees or if eBay was unable to debit your account for the fees. Ensure that your payment information is updated and accurate and promptly settle any outstanding fees to restore your account.
MC045
MC045 indicates that a listing has been removed because eBay has determined that the item may not comply with the site’s policies. Review eBay’s listing policies and ensure your listings adhere to them to prevent this error from recurring.
MC067
The MC067 code is issued when eBay suspends a user for avoiding fees. This can happen if you’re suspected of manipulating eBay’s search results or selling processes to avoid fees or misrepresent the price of an item. To resolve this, understand and follow eBay’s fee policies and refrain from manipulating your listings.
In conclusion, it’s essential to abide by eBay’s rules and policies, promptly address any outstanding fees, and maintain the security of your account to avoid receiving these error codes. If you do get an error code, don’t panic – they’re often solvable with communication and compliance. eBay customer service is your best ally in these situations, and reaching out to them for assistance is always a good step.
Stay proactive, informed, and responsive to ensure a smooth eBay selling experience. Happy eBaying!
